Terms and conditions of sale & return


We are a professional and conscientious team whose mission is to make available to the general public and funeral homes quality products that may contain human or animal ashes. We guarantee that our products are new and have never been used. 

Legal guarantee:

2.1. The Civil Code of Québec and the Consumer Protection Act provide for legal guarantees relating in particular to hidden defects and the use of goods sold. These legal warranties also apply to this sale.

2.2. This warranty can not under any circumstances reduce or eliminate the manufacturer's legal warranty where this exists.

In case there is a problem with your jewelry purchases, please contact us before any other action.

Payment

The buyer agrees to pay on the order the agreed selling price, including applicable taxes in a single payment.

Returns and Refund

With exceptions *, all products can be returned for a refund or store credit within 30 days of delivery. A $10 fee will be charged from the refund amount to cover administrative and handling costs. Contact sales@cremation-jewelries.com to obtain an authorization number for your return.

The customer is responsible for the return shipping and all is done at his expense. If applicable, the refund will be made within 10 days of returning the parcel. No refunds will be made if you have not obtained prior authorization from Cremation Jewelries.

To qualify for a return, your item must be unused and in the same condition as you received it.

Please contact cremation.jewelries@gmail.com to receive confirmation of your acceptance of your return.


* Products can not be returned against refund or exchanges:

- Products with personalized engraving;

- Liquidation products;

- Special orders;

- Products with integrated or fused ash (Memorable Collection and Hand-Blown Glass With Fused Ashes).